We know plenty of you have been hit by health insurance rate hikes from our friends at Anthem Blue Cross so we thought that you all might find this part of an The Los Angeles Times puff piece on its president, Pam Kehaly, mighty interesting:
Customer service: Much of the unhappiness she deals with now is among policyholders frustrated by rate hikes and decisions to deny certain kinds of care. It bothers her, Kehaly said, because she sees how passionate her employees are about helping people. She said she’s trying to keep rates down and turn around customer frustration by working with doctors and hospitals to provide more coordinated care for the sickest patients, who drive the majority of medical spending.
Work ahead: Challenges remain, she acknowledged. “We are not angels, and there are a lot of things we could do better.”
In case you’ve forgotten, Anthem Blue Cross’ latest health insurance hike on 600,000 Californians just kicked in on June 1st. Those health insurance hikes averaged 8.2% and maxed out at 20%, after being reduced from an average of 10.4% and a maximum of 30%.
- Former Anthem Blue Cross President Was Critical of 39% Health Insurance Premium Hikes
- Wellpoint Names Pam Kelahy the New Chief of Anthem Blue Cross
- Anthem Blue Cross Agrees to Reduce, Delay Health Insurance Hikes
- Anthem Blue Cross Agrees to Limit Health Insurance Hikes For Some Members
- California Regulator Calls Anthem Blue Cross Health Insurance Hikes “Unreasonable,” Blue Cross Says, So What?