We’ve mentioned the Community Assistance Program (CAP) on this blog from time to time, and now the Department of Health and Human Services is reporting that the program has helped 200,000 people in 22 states gain access to health insurance in its first year. CAP grants went out to the states to set up help phone lines for consumers to call when they had a problem with health insurance.
The CAP program usually assists people with issues such as getting health insurance, figuring out a medical billing issue, filing an appeal after being denied coverage or understanding new rules under the law. According to the Center for Medicare and Medicaid Services, about 60% of callers received full case-management services, and about 40% received educational or referral services.
For more information on CAP, visit Healthcare.gov.
Have you used CAP services? Tell us about it in our discussion forum!
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